Terms of service
Last updated: 12 September 2026
1. Business Information
This website, thetowelboutique.com, is operated by:
Pure Allure Interior LDA
Trading as: The Towel Boutique
Rua do Vale Formoso 224
8135-148 Almancil
Portugal
VAT / NIF: PT508001730
Email:
shop@thetowelboutique.com
Telephone and WhatsApp:
+351 919 199 090
The Towel Boutique is an online store operated by Pure Allure Interior LDA, the exclusive authorised dealer for Abyss & Habidecor in the Algarve. Our commercial relationship with Abyss & Habidecor spans more than 20 years. All products offered through this website are genuine, and Pure Allure Interior LDA is the seller responsible for every order placed through the website.
References in these Terms and Conditions to “we”, “us” or “our” mean Pure Allure Interior LDA, trading as The Towel Boutique.
2. Application of These Terms
These Terms and Conditions apply to your use of this website and to all orders placed through thetowelboutique.com.
By placing an order, you confirm that:
- You have read and accepted these Terms and Conditions.
- The information you provide is complete and accurate.
- You are legally capable of entering into a binding contract.
- You are purchasing the products for lawful purposes.
These Terms do not limit any mandatory consumer rights granted under Portuguese or European Union law.
3. Products and Product Information
We make every reasonable effort to ensure that product descriptions, measurements, materials, colours, photographs and prices are accurate.
Colours may appear slightly different depending on your screen settings, lighting conditions and production batches. Minor variations in colour, texture, dimensions or finish may occur as a result of the materials and manufacturing process and do not necessarily constitute a defect.
Customers are responsible for checking the selected product, colour, size and quantity before completing an order.
Abyss & Habidecor names, logos and trademarks belong to their respective owners and are used to identify the genuine branded products offered for sale. The Towel Boutique is not the manufacturer of these products.
4. Prices and Taxes
All prices displayed on the website are in euros unless another currency is expressly shown.
Prices include applicable Portuguese VAT where required. Delivery costs, where applicable, are displayed during checkout before payment is completed.
For deliveries outside the European Union, local customs duties, import taxes or handling charges may apply. Unless expressly stated otherwise during checkout, these charges are not included in the purchase price and are the responsibility of the customer.
We reserve the right to correct genuine pricing, typographical or technical errors. If an error affects an order already placed, we will contact the customer before processing the order. The customer may then confirm the corrected order or cancel it for a full refund.
5. Orders and Contract Formation
Products shown on the website constitute an invitation to place an order and do not constitute a binding offer.
After an order is placed, the customer will receive an automated order confirmation. This confirms that we have received the order but does not necessarily mean that the order has been accepted.
The sales contract becomes effective when we confirm that the order has been accepted or dispatched.
We may decline or cancel an order where:
- A product is unavailable.
- Payment cannot be authorised.
- Product or pricing information contains a genuine error.
- Delivery cannot be arranged to the supplied address.
- We reasonably suspect fraud, misuse or unlawful activity.
If payment has already been collected for an order that we cannot accept, the amount paid will be refunded using the original payment method.
6. Payment
Available payment methods are shown during checkout.
Payment must be completed before an order can be processed. Payments may be handled securely by Shopify Payments, PayPal or another payment provider displayed during checkout.
We do not store complete payment-card information on our own systems.
The customer confirms that they are authorised to use the selected payment method and that all payment information supplied is accurate.
7. Availability and Factory Supply
Products are subject to availability.
Our products are generally supplied directly from the factory in Portugal. We do not primarily dispatch from old warehouse stock. This helps ensure that customers receive newly prepared products meeting the quality standards associated with Abyss & Habidecor.
Because products may need to be ordered or prepared after an order is received, dispatch may not take place immediately.
A product being displayed as available on the website does not guarantee immediate physical availability. If an ordered product becomes unavailable, we will contact the customer as soon as reasonably possible and offer an alternative, a revised delivery estimate or a full refund for the unavailable product.
8. Delivery
Orders are normally delivered within approximately 8–15 business days, unless a different timeframe is communicated before or after ordering.
This timeframe is an estimate and may be affected by factory availability, carrier delays, customs procedures, public holidays or circumstances beyond our reasonable control.
Orders are generally shipped using UPS. Tracking information will be sent by email after dispatch where tracking is available.
Complimentary delivery is provided within Portugal. Charges for other destinations are displayed during checkout.
The countries to which we currently deliver are listed in our Shipping Policy. We reserve the right to change the available delivery territories.
Customers are responsible for providing a complete and accurate delivery address. Additional costs resulting from an incorrect or incomplete address may be charged to the customer where legally permitted.
Risk of loss or damage passes to the consumer when the order is physically received by the consumer or a person nominated by the consumer.
9. Receiving and Inspecting an Order
Customers should inspect their order as soon as reasonably possible after delivery.
If an item arrives damaged, defective or incorrect, please contact us promptly at shop@thetowelboutique.com and provide:
- The order number.
- A description of the problem.
- Clear photographs of the product and packaging.
- A photograph of the shipping label where relevant.
Customers should retain the product and its packaging until we provide instructions.
10. Right of Withdrawal and Returns
Consumers purchasing online generally have a statutory right to withdraw from the contract within 14 days after receiving the products, without giving a reason, subject to the legal exceptions described below.
In addition to this statutory right, The Towel Boutique offers eligible customers a commercial return period of 30 days from delivery.
To request a return, the customer must contact shop@thetowelboutique.com .
The request should include the customer’s name, order number and the products being returned.
Products must be returned unused, unwashed, undamaged and, where reasonably possible, in their original packaging with labels attached.
The customer may inspect a product in the same way that would reasonably be possible in a physical shop. We may make a deduction from the refund where handling beyond this has reduced the product’s value, where permitted by law.
Unless a product is defective, damaged or incorrect, return shipping costs are the responsibility of the customer.
Returns must not be sent directly to the Abyss & Habidecor factory unless we have expressly instructed the customer to do so.
Return address:
The Towel Boutique
Pure Allure Interior LDA
Rua do Vale Formoso 224
8135-148 Almancil
Portugal
We strongly recommend using a tracked and insured return service. The customer remains responsible for the returned parcel until it is received by us.
Further information is available in our Returns & Refund Policy.
11. Exceptions to the Right of Return
The right of withdrawal may not apply to:
- Products made to the customer’s specifications.
- Clearly personalised or monogrammed products.
- Sealed products which are not suitable for return for health or hygiene reasons after the seal has been broken, where this legal exception applies.
- Products damaged, washed, used or altered after delivery, except where the product was originally defective or non-conforming.
- Any other products excluded from withdrawal under applicable consumer law.
Selecting a standard colour or standard size does not by itself necessarily make a product personalised.
Nothing in this section affects the customer’s rights where a product is defective, damaged, incorrect or otherwise not in conformity with the sales contract.
12. Refunds
For a valid statutory withdrawal exercised within the applicable legal period, we will refund the payments received for the returned products, including the cost of the least expensive standard delivery method offered, where required by law.
We may withhold the refund until we have received the returned products or until the customer provides adequate evidence that the products have been returned.
For voluntary returns made after the statutory withdrawal period but within our 30-day commercial return period, the original delivery costs are not normally refundable unless the product was defective, damaged or incorrect.
Approved refunds will be made using the original payment method unless another method is expressly agreed.
Refunds are normally processed within 5–10 business days after the returned products have been received and inspected. Additional processing time may be required by the customer’s bank or payment provider.
13. Defective or Non-Conforming Products
Products purchased by consumers are protected by the mandatory legal conformity guarantees applicable under Portuguese and European Union law.
If a product is defective or does not conform to the sales contract, please contact us at shop@thetowelboutique.com .
Depending on the circumstances and applicable law, the customer may be entitled to repair, replacement, an appropriate price reduction or termination of the contract and a refund.
Normal wear and tear, accidental damage, incorrect washing, improper use, failure to follow care instructions or damage caused after delivery are not considered manufacturing defects.
14. Promotions and Discount Codes
Promotional offers and discount codes are subject to the specific conditions communicated with the offer.
Unless expressly stated otherwise:
- Only one discount code may be used per order.
- Discount codes cannot be combined with other promotions.
- Discount codes have no cash value.
- Discount codes cannot be applied retrospectively.
- Certain products or services, including gift wrapping, may be excluded.
- Trade, affiliate or referral discounts may be subject to separate conditions.
We reserve the right to cancel or refuse a promotion where there is evidence of error, misuse, fraud or breach of the promotion’s conditions.
15. Gift Wrapping
Gift wrapping may be selected for an additional charge where available.
Gift wrapping is a service and does not change the return eligibility of the underlying product. The gift-wrapping charge may not be refundable after the service has been completed, except where required by law.
16. Product Care
Customers must follow the washing, drying and care instructions supplied with the product or published on our Use & Care page.
Damage caused by incorrect washing, bleaching, excessive heat, unsuitable detergents, improper drying or other failure to follow the care instructions is not considered a product defect.
17. Website Access and Acceptable Use
You may use this website only for lawful personal or business shopping purposes.
You must not:
- Attempt to interfere with the operation or security of the website.
- Introduce viruses or other harmful material.
- Use automated systems to extract website content without permission.
- Submit false information or impersonate another person.
- Use the website for fraudulent or unlawful purposes.
We may restrict access where necessary to protect the website, our customers or our business.
18. Intellectual Property
The website’s design, written content, graphics, photographs and other original materials are owned by or licensed to Pure Allure Interior LDA unless otherwise stated.
Abyss & Habidecor trademarks, product names, logos and relevant product imagery remain the property of their respective owners.
No website content may be reproduced, distributed or commercially used without the prior written consent of the relevant rights holder.
19. Third-Party Services and Links
The website may contain links to third-party services, including payment providers, carriers, social-media platforms and WhatsApp.
We are not responsible for the content, availability or privacy practices of independent third-party websites. Use of those services may be subject to their own terms and policies.
20. Liability
Nothing in these Terms excludes or restricts liability that cannot legally be excluded, including mandatory consumer rights or liability arising from fraud or wilful misconduct.
To the extent permitted by law, Pure Allure Interior LDA is not responsible for indirect or unforeseeable losses that were not reasonably foreseeable when the sales contract was formed.
For business customers, our total liability relating to an order will not exceed the amount paid for that order, except where such a limitation is prohibited by law.
Consumers retain all protections available under applicable consumer law.
21. Personal Data
Personal data is processed in accordance with our Privacy Policy and applicable data-protection legislation.
Order information may be shared with service providers where necessary to process payment, prepare products, arrange delivery, prevent fraud or comply with legal obligations.
22. Events Beyond Our Control
We are not responsible for a failure or delay caused by circumstances beyond our reasonable control, including severe weather, natural disasters, strikes, transport disruption, customs delays, supplier disruption, government action, war, civil unrest or failure of communications networks.
We will take reasonable steps to minimise the effect of such circumstances and will contact affected customers where appropriate.
23. Complaints
Customers may contact us first so that we can try to resolve any concern directly:
Email:
shop@thetowelboutique.com
Telephone and WhatsApp:
+351 919 199 090
Consumers may also submit a complaint through Portugal’s official Electronic Complaints Book:
24. Alternative Dispute Resolution
In accordance with Portuguese consumer law, consumers may contact an authorised alternative dispute-resolution entity.
For businesses located in the Algarve, the relevant regional entity is:
CIMAAL – Centro de Informação, Mediação e Arbitragem de Conflitos de
Consumo do Algarve
Avenida 5 de Outubro, n.º 55, R/C Direito
8000-075 Faro
Portugal
Telephone: +351 289 823 135
Website:
consumoalgarve.pt
Further information about Portuguese consumer dispute-resolution entities is available at:
The use of an alternative dispute-resolution entity does not prevent consumers from exercising any rights available through the courts.
25. Governing Law and Jurisdiction
These Terms and Conditions and all purchases made through this website are governed by Portuguese law.
Consumers residing in another European Union country retain the mandatory consumer protections applicable in their country of residence.
Any dispute may be submitted to the competent Portuguese courts, without limiting any right a consumer may have to bring proceedings before another court under applicable mandatory law.
26. Changes to These Terms
We may update these Terms and Conditions to reflect changes to our services, business practices or legal obligations.
The version applicable to an order is the version published on the website when the order is placed, unless a change is required by law.
27. Severability
If any provision of these Terms is found to be unlawful, invalid or unenforceable, the remaining provisions will continue to apply.
28. Contact
For questions about these Terms and Conditions, orders or customer rights, please contact:
The Towel Boutique
Operated by Pure Allure Interior LDA
Rua do Vale Formoso 224
8135-148 Almancil
Portugal
VAT / NIF: PT508001730
Email:
shop@thetowelboutique.com
Telephone and WhatsApp:
+351 919 199 090