Shipping policy

Last updated: 12 October 2026

Order Preparation

All orders placed through The Towel Boutique are sold and managed by Pure Allure Interior LDA.

Our products are generally supplied directly from the factory in Portugal. We do not primarily dispatch products from old warehouse stock. This helps ensure that customers receive newly prepared products meeting the exceptional quality standards associated with Abyss & Habidecor.

Because products may need to be ordered or prepared after your order is received, dispatch may not take place immediately.

Estimated Preparation and Delivery Time

Please allow approximately 8–15 business days for your order to be prepared and dispatched, unless a different estimate is communicated to you.

Once your order has been dispatched, delivery with UPS Express normally takes 1–2 business days. Delivery times may vary depending on the destination and postcode.

Preparation and transportation times are estimates and do not constitute guaranteed dispatch or delivery dates.

If a product is temporarily unavailable or likely to take longer than expected, we will contact you as soon as reasonably possible with an updated estimate or alternative options.

Free UPS Express Delivery

We currently provide FREE UPS Express Delivery to the destinations listed below, where available through our online checkout.

There is no minimum order value required for free UPS Express delivery. Any applicable delivery information will be clearly displayed before you confirm your order.

Delivery Destinations

We currently deliver to:

  • Austria
  • Belgium
  • Bulgaria
  • Croatia
  • Cyprus
  • Czech Republic
  • Denmark
  • Estonia
  • Finland
  • France
  • Germany
  • Greece
  • Hungary
  • Ireland
  • Italy
  • Latvia
  • Lithuania
  • Luxembourg
  • Malta
  • Monaco
  • The Netherlands
  • Poland
  • Portugal
  • Romania
  • Slovakia
  • Slovenia
  • Spain, including the Balearic Islands
  • Sweden

Territories with separate customs or VAT rules, including the Canary Islands, Ceuta, Melilla, the Åland Islands and French overseas territories, are not included in our standard delivery area.

Available delivery destinations may change. If your country is not available during checkout, please contact us before placing an order.

Carrier and Tracking

Orders are shipped securely with UPS Express. Delivery normally takes 1–2 business days after dispatch, depending on the destination and postcode.

Once your order has been dispatched, you will receive a shipping confirmation by email containing your tracking information.

Tracking information may take a short time to become active after the parcel has been collected by UPS.

Separate Deliveries

Products from the same order may occasionally be prepared or dispatched separately. If this happens, you may receive more than one parcel or tracking number.

You will not be charged additional shipping costs for a split delivery unless this has been expressly agreed with you in advance.

Customs and Import Charges

Our standard delivery area covers the European Union and Monaco. Deliveries from Portugal to destinations within the EU customs and VAT territory, including Monaco, do not normally incur import customs duties.

If delivery outside our standard delivery area is expressly agreed with us, local customs duties, import taxes or carrier handling charges may apply.

Unless expressly stated otherwise during checkout, these charges are not included in the product price and remain the responsibility of the customer.

Customs procedures may delay delivery. We cannot control customs decisions or the amount of any local import charges.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including the correct postcode, apartment or unit number and a telephone number where required by UPS.

Please contact us immediately if you notice an error in your delivery details. We cannot guarantee that an address can be changed after an order has been prepared or dispatched.

Additional costs caused by an incorrect or incomplete address, a refused delivery or repeated unsuccessful delivery attempts may be charged to the customer where legally permitted.

Delivery Delays

Preparation or delivery may occasionally be delayed by circumstances beyond our reasonable control, including:

  • Factory or product availability.
  • Carrier or transport disruption.
  • Customs procedures.
  • Severe weather or natural events.
  • Public holidays or industrial action.
  • Incorrect or incomplete delivery information.
  • Other circumstances beyond our reasonable control.

If we become aware of a significant delay, we will make reasonable efforts to inform you and provide an updated estimate.

Receiving Your Order

Risk of loss or damage passes to the consumer when the order is physically received by the consumer or by a person nominated by the consumer.

Please inspect your order as soon as reasonably possible after delivery. If a parcel or product arrives damaged, defective or incorrect, contact us promptly and include:

  • Your order number.
  • A description of the problem.
  • Clear photographs of the product and packaging.
  • A photograph of the shipping label where relevant.

Please retain the product and all packaging until we have provided instructions.

Contact

For questions about shipping, tracking or delivery, please contact:

The Towel Boutique
Operated by Pure Allure Interior LDA
Rua do Vale Formoso 224
8135-148 Almancil
Portugal

VAT / NIF: PT508001730
Email: shop@thetowelboutique.com
Telephone and WhatsApp: +351 919 199 090